Welcome to Dine Company

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1-866-591-3463

Customer Service

Creating an Account

Creating your new account is a quick, easy process.  Simply select either Create Account, Edit Account or Log-In at the top of any page.  Fill in the required information on the new page.  The site requires a case sensitive password of at least six characters.  A confirmation email containing your password will be sent shortly after your new account is created.

Once your new account has been created you will be taken to My Dashboard where you can set up billing and shipping addresses, change contact information, view previous orders, and more.

Accounts can also be created directly from the checkout.

Customers who already have any type of account with our store will still need to create an account to use the website.  Store account information does not apply to the website.

Product Images & Descriptions

Product images may not always accurately depict the model description.  Images are courtesy of the manufacturers and may show different models or accessories which don't necessarily apply to the model on the site.  The images are examples; the descriptions are precise.  Please read the descriptions carefully. 

Pricing

Dine Company is not responsible for typographical errors in pricing.  Prices are subject to change without notice.  Website pricing is for online orders only and does not apply to store pricing.

Sales Tax

Dine Company collects sales tax for merchandise shipped to customers in Kentucky and Indiana.  Special order Items drop-shipped directly from a manufacturer could be charged tax in certain states.  All other state and local taxes for customers in other states are the customer's responsibility if applicable.

Are you a tax exempt customer located in Kentucky or Indiana?  If so, please click here.

Payment

Payments on the website may be made using Visa, MasterCard, American Express, Discover, and PayPal.  Payments by check can be made only after calling 1-866-591-DINE(3463).  Orders paid by check will not ship until the check clears which could take up to 2 weeks.  Wire transfer payments are not available.

 Viewing Orders 

To view current or previous orders:

  • Log-in to you account to go to My Dashboard.
  • My Dashboard will show recent orders on the very first page.
  • To view previous orders, simply click on My Orders. 

Residential Orders Regarding Equipment

Many large pieces of commercial restaurant equipment including refrigerators, ovens, freezers, fryers, and more are not recommended for residential use.  No one will argue that stainless steel looks great in home kitchens and man caves, but these appliances should not be commercial pieces. 

Using commercial restaurant equipment in a residential environment will, in most cases, void the product's warranty.  In addition to the loss of the warranty, commercial equipment is also louder and warmer running than their residential counterparts.

Pretty much anything without a plug including pans, knives, glassware, serving utensils, etc is fine for residential use.

Dine Company is not responsible for equipment breakage or loss of warranty if equipment is used in a residential environment.

New Product Warranties 

All NEW products sold by Dine Company are covered by the standard manufacturer's warranty.

Used Equipment Warranties 

Unless otherwise stated in the product description, most used equipment sold by Dine Company includes a 15 day warranty from the date of arrival.

If a piece of used equipment needs to be repaired during the warranty period, Dine Company reserves the right to arrange repairs through a service agent of our choice.  Repairs initiated by the customer will not be covered under Dine Company's warranty.

Any used equipment sold without warranty will be labeled "As-Is" in the product description.

Minor scratching and dents could possibly be present in used equipment.  These minor flaws will not be mentioned in the product descriptions.  If you are concerned about scratching or dents, or would like more pictures of a particular used item emailed to you, please contact us.

 

If you need further assistance, please contact us.

Dine Company
3110 Preston Hwy
Louisville, KY 40213

 info@dinecompany.com
1-866-591-3463